POLICY AND WARRANTY______________________

Secure Online Ordering
At WindowDesigner.com, customers like you are our number one
priority. That's why we go to such great lengths to guarantee the
security of all credit card transactions. When you place orders with us, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. WindowDesigner.com does not sell, trade, nor rent your personal information to others. We want you to know that any information you share with us is in good hands.

We gladly accept Visa, MasterCard, and Discover.

You may also fax your order in by following the same online ordering procedure. Finalize your order up to the point where your credit card number is asked. Instead of clicking the submit button, print the page and fax it to (361-729-6634) .

By mail, follow the same directions for fax orders and send the form with your payment (credit card , check, or money order) to:

WindowDesigner.com (Order Desk)
906 Dunes
Rockport, TX  78382

Please note that checks must clear the bank before your order will be placed.

By phone, call our customer service department toll free at 877-929-0500. We are more than happy to answer any questions you may have and help you place your order . For more questions and inquiries, e-mail us at customercare@windowdesigner.com

Limited Warranty
This manufacturer warranty applies to the original purchaser. Damage to the product due to misuse, abuse, discoloration due to sunlight or the passage of time is not covered by this warranty. This warranty
does not apply to conditions caused by normal wear and tear upon the product.

Returns and Exchanges
Our window coverings are custom-made to fit your windows.
Therefore, these products are non-returnable and non-refundable.
Ready-made blinds are returnable with a 15% re-stocking fee plus shipping charges. Customer must call us for shipping instructions. Please DO NOT SHIP BACK without prior authrization.

Repairs
If possible, it is advisable to check the package immediately for any damages resulting from shipping. If so, you may refuse the package and immediately notify us.

In the event of a defect, we will repair or replace the product. Please fill-out a repair form and provide us with a full description of the defect or damage, or call us at (877) 929-0500. We will arrange a repair or replacement as soon as possible. Please DO NOT SHIP BACK without prior authorization

Production Time
Our custom window products are normally made within 3-10 work days. Soft Sheer Verticals will take approximately 15-20 work days. However, in the event of any back order on materials and components, some orders may be delayed.

Shipping
All ground shipping within the contiguous 48 states are FREE of charge. Please allow an additional 3-7 working days for shipping time. Most of our products will be shipped via UPS or Fed-Ex. Oversized packages will ship via trucking line, and may take longer in ship time and additional charges.

Not all products are manufactured at the same manufacturing plant. Therefore, with multiple orders, shipments may come in separate.

For shipping to Hawaii, Alaska, and others (including international),
e-mail us at customercare@windowdesigner.com to arrange special shipping.

No Sales Tax Outside Texas
We do not collect tax for orders shipped outside of Texas. A 8.25% tax charge will be added to orders shipped inside of Texas.

Swatches/Color Matching
Since each computer monitor varies in color display, we recommend ordering swatch cuttings. Swatches are $1.00 each and are rebatable with any subtotal purchase of $100.00 or more. Maximum of $5.00 per order. Rebate will be deducted from your total or credited back to your credit card.

To ensure color matching, we suggest that all blinds be ordered at the same time. This will eliminate possible variations due to different paint, stain runs, and dye lots.

Contract Quotes
Contract quotes are 35 blinds or more.
E-mail us at customercare@windowdesigner.com or fax in your specifications to (877) 719-0500.


Product Specification Changes
Although we try very hard to notify all customers of product
specification changes, the product information is subject to change without notice.